Our Services
Personalised Telephone Answering and Call Management
In this era of instant communication, people’s expectation is to be able to contact anyone, anywhere at anytime. Today you cannot afford to be out of reach nor do you want to be concerned about how your callers will be dealt with if you cannot answer when called.There are various options available…. Voicemail, Forwarding to Mobiles, Call Centres, ..... will any of these give a positive image of you or your business?
So what is the answer?
officefront offers you your "own" Switchboard with "your" Receptionists. This means personalised call management by a team of 3 receptionists who know who you are. They receive the calls and connect them to you, simply as if they were in your office. If you are unavailable or just don’t want to take the call, they will take a message, assuring the caller that you value their call and that you will call back. So, your clients are happy because they have spoken with a real person and you are happy because,.… well, because your clients are satisfied that their call is being dealt with!
Benefits
- Calls are answered in your business or practice name
- Calls are announced to you before being transfered
- Friendly, experienced, professional operators
- Regular callers get to know "your" receptionists and "your" receptionists know your regular callers
- Receptionists are trained to convey the impression that they work for you
- Attend important meetings with your whole team, safe in the knowledge that your calls are managed
- No mobiles ringing during important meetings
- All receptionists are in the UK, near you!
- Messages relayed by Email or SMS text or both immediately after each call
- Your account manager discusses your needs with you, then briefs the receptionists.