FAQs

How long has OfficeFront been established?

We’ve been providing professional phone answering services to hundreds of small and large businesses since 1999.

How does your call answering service work?

Our professional receptionists answer calls in your business name, take messages, and forward calls as per your instructions. We ensure every caller receives a friendly and professional experience.

Can you handle industry-specific inquiries?

Yes, we tailor our service to your industry and business needs. Whether you run an accountancy or legal practice, real estate company, healthcare business or a software consulting firm, we ensure our team is well-equipped to handle relevant customer queries.

Can calls be transferred to me or my team?

Yes, we can forward calls to your mobile, landline, or a designated team member based on your preferences. If you’re unavailable, we’ll take a message and send it to you via email or SMS.

What happens if I miss a call?

You won’t miss any important calls. Our team will answer on your behalf, take a message, and send it to you immediately.

How much does your call answering service cost?

We offer flexible plans starting from £35 per month to suit different business sizes and needs. Contact us for a customised quote based on your call volume and specific requirements.

Can OfficeFront handle high call volumes?

Yes, our trained receptionists are equipped to manage multiple calls simultaneously, ensuring no caller is left waiting.

Will my callers know they are speaking to an answering service?

No, our receptionists seamlessly act as an extension of your business, answering with your company name and following your preferred script.

Can you book appointments or handle enquiries on my behalf?

Absolutely! We can schedule appointments, take bookings, and provide basic information about your services as instructed.

Do I need to sign a long-term contract?

No, we offer flexible plans with no long-term commitments.

What are your operating hours?

Our standard call answering hours are [08:30 – 17:30], with options for extended or 24/7 coverage if needed.

How do I receive my messages?

We deliver messages instantly via email (shortly via TEAMS as well), ensuring you stay updated wherever you are.

Can I update my call handling instructions?

Yes, you can change your preferences at any time, daily (staff availability), where they’re forwarded, or where messages are sent.