FAQs

A telephone answering service is a professional reception service that answers your business calls when you're unavailable or too busy to answer yourself.

Rather than callers reaching voicemail, they speak to a real receptionist who answers in your company name, takes messages, transfers urgent calls or follows your specific instructions.

To your customers, it feels exactly like they're speaking to your own in-house receptionist.

Getting started is simple and we offer free trials to help you decide. 

Once your account is set up, you divert your business calls to OfficeFront whenever you need us - whether that's all day, during busy periods or only when you can't answer.

Our trained UK-based receptionists answer using your company name, follow your personalised call handling instructions and deal with every caller professionally.

After each call, we immediately send you the message by email, and we can also transfer urgent calls directly to you if required.

The whole process is designed to feel seamless for both you and your customers.

No.

Our receptionists answer as though they're part of your business, using your company name and preferred greeting.

We learn your call handling instructions so conversations feel natural and professional, helping create a positive first impression for every caller.

Most callers simply assume they're speaking to your own receptionist.

No. A telephone answering service is designed to act as an extension of your business.

Rather than processing large volumes of calls using generic scripts, our receptionists provide a personal, professional service tailored to your company.

That means every caller receives the attention they deserve while your business maintains a consistent and professional image.

If you're unable to take a call, we'll simply take a detailed message and send it to you immediately by email.

If you've asked us to transfer urgent calls, we'll attempt to reach you or another member of your team first.

You decide exactly how you'd like different types of calls handled.

Yes. We can transfer calls directly to your mobile, landline or another member of your team based on the instructions you've provided.

If nobody is available, we'll take a message and make sure you receive it promptly.

Messages are sent as soon as the call has finished, helping you respond quickly to important enquiries.

For many businesses, this means they can return customer calls within minutes, even when they've been away from the office.

Yes.

If required, we can book appointments, arrange consultations and handle customer bookings using your preferred process.

This helps keep your diary organised while allowing you to focus on your work rather than answering the phone.

Absolutely.

We'll work with you to understand your business, your services and the information your callers commonly ask for.

We can answer frequently asked questions, provide basic information and follow your instructions, ensuring every conversation reflects your business professionally.

We work with businesses across a wide range of industries, including:

• Solicitors
• Accountants
• Estate agents
• IT companies
• Property management companies
• Healthcare providers
• Tradespeople
• Consultants
• Marketing agencies
• Small businesses and growing SMEs

If your business receives customer phone calls, a telephone answering service can help ensure every enquiry is answered professionally.

Yes.

Our experienced reception team can manage multiple calls simultaneously, making us ideal for busy periods, seasonal demand or businesses experiencing rapid growth.

Whether you receive a handful of calls each day or hundreds each week, we can tailor the service to suit your needs.

Of course.

Businesses change every day, and your call handling can change with them.

Whether you need to update staff availability, change forwarding numbers or adjust how specific enquiries are handled, our team can quickly update your instructions.

No.

We believe in flexible services rather than lengthy contracts.

You can choose a plan that suits your business without being tied into long-term commitments.

Our telephone answering services start from just £25 per month + VAT, making professional call handling accessible for businesses of all sizes.

The final cost depends on your expected call volumes and the level of support you require.

We'll always recommend the most suitable option based on your business rather than selling services you don't need.

For many businesses, absolutely.

Every missed call could be a missed customer, a new enquiry or an existing client needing urgent assistance.

A professional telephone answering service helps ensure every call is answered promptly, giving your customers a better experience while allowing you to stay focused on running your business.

For many of our clients, the service quickly pays for itself by helping capture opportunities that would otherwise have been lost.

Since 1999, OfficeFront has been helping businesses across the UK provide a professional telephone answering service without the cost of employing an in-house receptionist.

Our friendly UK-based receptionists answer every call in your company name, follow your instructions and represent your business as if they were part of your own team.

Whether you need occasional overflow support, holiday cover or a fully managed virtual reception, we're here to help ensure you never miss another important call.

Yes.

We offer a free trial so you can experience our telephone answering service before making a commitment.

It's a great opportunity to hear how our UK-based receptionists answer calls in your company name, see how messages are delivered and discover how seamlessly we can become an extension of your business.

During your trial, you'll experience the same professional service our clients receive every day, giving you complete confidence that your customers will always receive a friendly, professional first impression.

If you'd like to arrange your free trial or find out more about how it works, simply get in touch with our team and we'll be happy to help you get started.