Never Miss An Important Call
Call Answering Service
For IT Companies
Your team should be focused on resolving technical issues, not answering every incoming phone call. Our experienced receptionists act as an extension of your business, answering calls exactly as if they were sitting in your own office.
Why choose OfficeFront
When your engineers are busy helping clients, the last thing they need is constant interruptions from incoming calls. But letting calls go to voicemail can mean missed sales opportunities and frustrated customers.
OfficeFront provides a professional IT answering service that answers every call in your company name, takes accurate messages and passes enquiries to the right member of your team.
With tailored call scripts, we align our services with your brand voice and operational needs, ensuring a seamless extension of your in-house team.
Our team is specially trained to understand the unique needs of IT companies. We ensure that every enquiry is managed with precision and confidentiality.
"If your looking for a professional company for your business don’t look any further. Excellent service along with very good in-depth emails with the callers details."
With over 25 years in the industry, we’ve perfected the art of delivering exceptional telephone answering services tailored to your needs.
Whether you run an IT support company, managed service provider (MSP), IT consultancy or software business, we help ensure every caller receives a friendly, professional response.
"I have known the Officefront guys for over 15 years - they are a top company and I always recommend them when I can - we use them to answer our calls. Excellent and I highly recommend them."
With a commitment to data protection and industry regulations, our services provide secure call management so you can trust us with your sensitive client information.
No downtime - we'll make sure that you're always covered. We’ve built a reputation for providing a seamless, dependable 24/7 call answering service.
"We've been a happy OfficeFront customer for years, and their service has consistently been excellent from the get-go. Our customers are always handled professionally and with the utmost respect, which is so important to us. I'm really grateful for their support and I intend using their services again for a second venture. Highly recommend!"
Whether you need overflow call handling during busy periods or a fully outsourced virtual receptionist, OfficeFront helps IT support companies deliver a professional first impression without distracting their technical team.
Our flexible plans starting from just £25 (plus VAT) per month are designed to suit your business. No hidden fees or surprises. Get your quote today!
"I have been using OfficeFront for a number of years for various services including virtual office addresses, telephone answering & phone number redirection. I cannot recommend them enough. One of the best companies I've ever had the pleasure of dealing with."
Excellent Customer Reviews
Our Google reviews and Trustpilot page are packed with rave feedback, which makes it clear why people return to us again and again.
"We have been using OfficeFront for the past 8 years and can confirm that they provide an absolutely first class service. Five Stars all the way. They do exactly what it says on the tin!"
Free trial + simple, flexible pricing
Professional call answering services from just £25/month with flexible packages designed around your business.
No complicated setup. No long-term commitments. Just reliable call handling when you need it most.
For Small Businesses & Startups
A flexible, cost-effective solution that grows with your business.-
No minimum spend after the £25 monthly service charge.
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Pay only for what you use. No rounding up, no wasted minutes.
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3p per sec. ONLY whilst we are on the phone with the caller.
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Fair, transparent pricing that keeps costs low.
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Calls patched through to the right person or number, no onward charge.
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Every call answered by a real person.
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We capture all the details you need.
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Free email message delivery.
For Larger Companies & Law Firms
Ideal for multi-site and enterprise-level organisations.-
Customised solutions - get a free quote tailored to your needs.
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Precise, cost-efficient call handling at scale.
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Advanced call routing to multiple departments, locations or teams.
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Professionally trained receptionists ensure consistent service.
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Detailed message capture and instant delivery.
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Real-time email summaries for seamless team communication.
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Every call answered by a real person.
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Scalable solution designed for higher call volumes.
What clients say
How it works
We understand that every missed call is a missed opportunity. Our cost-effective IT answering service is designed for IT support businesses, managed service providers (MSPs) and technology companies in the UK and around the world, ensuring your clients always receive the expert care they deserve.
1. Initial Consultation
Discover how our service can be tailored to your specific requirements with a free consultation.
2. Integration & Onboarding
We seamlessly integrate with your current systems, ensuring a smooth transition and minimal disruption.
3. UK & International Numbers
We can match telephone number to your chosen location and offer local numbers for callers outside your area.
4. Ongoing Support
Our dedicated account managers and support team are on hand 24/7, ready to adapt our service as your business evolves.
Ready to stop missing customer calls?
Start your free trial today!
Frequently Asked Questions
Do you provide IT support?
No. We don’t offer technical support or engineering assistance. Our role is to answer your calls professionally, take accurate messages and transfer or forward enquiries according to your instructions.
Can you answer in our company name?
Yes. Every call is answered as your business using your preferred greeting.
Can you identify urgent calls?
Absolutely. We follow your call handling instructions and can prioritise or transfer urgent calls where required.
How secure is the call answering service?
Security is paramount. We adhere to strict data protection standards and industry regulations, ensuring that all sensitive client information is handled confidentially and securely throughout every interaction.
Can the service be tailored to my specific needs?
Absolutely. Our services are fully customisable – from bespoke call scripts to after-hours support – we can ensure that the service perfectly matches the unique requirements of your IT company.
Is your service suitable for managed service providers (MSPs)?
Yes. Many managed service providers (MSPs), IT support companies and technology businesses use our service to ensure every call is answered professionally while keeping their engineers focused on supporting clients.
Is after-hours support available?
Yes, we offer flexible plans that include after-hours and weekend support, ensuring that your clients can reach you at any time, even when your office is closed.